DStv subscribers want pay-as-you-view billing system
News & Trends •
by florence onuegbu5 maputo said that the new prices for some bouquets are hd premium normal from n11900 to n9900 gotv from n6900 to n3200 explora from n52000 to n29900 while the premium is n380001 in separate interviews with the news agency of nigeria nan in lagos on monday dstv subscribers pleaded with the federal government to enact a law to compel multichoice to introduce pay-as-you-view billing system1 the subscribers said that there was need for such billing system as it would ensure value for subscription1 many of the subscribers complained of paying for what they did not get services for saying that after several complaints multichoice did not listen1 mr uzochukwu nwafor a businessman said that multichoice was not considerate on how it was handling the issue of pay-as-you-view1 there is need to put a regulation in place to help subscribers enjoy the money they paid to view the programmes1 with that pay-as-you-view billing we can save some money. i see subscribing to dstv programmes as a waste of money it does not happen abroad or even in south africa he said1 mr silvanus nwankwo a civil servant said that the national assembly nass was supposed to look into the operations of multichoice1 many companies come to nigeria and rip us off because our policies are not being implemented1 again dstv does not have serious competitors and that is why the company is behaving as it pleases1 the pay-as-you-go billing that telecommunications operators offer is supposed to be applicable to dstv he said1 nwankwo however said that the national assembly should focus on the number of nigerians that subscribed to the companys service and insist on reducing prices of its bouquets1 a hip hop artiste ishmael lawal popularly known as king songo complained about the decoder of multichoice1 digital satellite television dstv service subscribers in nigeria are grumbling over the continued payment for services not rendered by multichoice the major distance-to-home service provider in nigeria1 he also said the company cuts off subscriptions two days before expiration without warning1 again they keep repeating programmes when one had paid to get new and trending programmes1 a source at the consumer protection council cpc who pleaded anonymity said that the council had already taken multichoice to court over the issue1 the source said that cpc received complaints from consumers against multichoice among which was the refusal of the company to offer pay-as-you-view billing on both dstv and gotv1 the complaints included failure to receive signal after subscription paid subscription disconnection prior to end of billing cycle with no credit applied for paid time lost and lack of clarity in terms and conditions1 other complaints were non-activation of free to air channels except when a consumer complains and confusing toll-free customer care telephone channels1 other complaints were arbitrary charges confusing billing blocking some channels already subscribed poor picture or signal quality with excessive and uncompensated downtime during both inclement and clear weather conditions and lack of responsiveness1 martin maputo the general manager sales and marketing multichoice said that for two months the company would reduce prices of its bouquets1 maputo said that multichoice wanted subscribers to enjoy the 2018 christmas with their families while enjoying music food movies among others1 according to him this years festive together theme is it is a good time to gather and there is no place like home1 we want families to be together and watch different programmes on our dstv sports wrestling all africa music awards afrima cross river festivals the experience a church programme with a lot of artistes playing1 others are akwa ibom christmas carols festival childrens programmes and cartoons miss africa pageant and others1 we want to use all these again to help raise funds for the less-privileged people because they have no one to help them maputo said1 lawal said that after subscription he hardly watched the programmes because the signal was poor1